House Regulations

Check-in: is between 04:00 pm and 08:00 pm.
Check-out: by no later than 10:00 am on the day of departure

Use our contactless check-in! Please let us know one week before arrival if you wish to use our contactless check-in.

Please let us know by phone, if you can't arrive during our Check-in times (Tel +43 664 4737972).

Book without worries

If less than 14 days are booked, the following cancellation rules apply:

  • Up to 14 days before arrival free of charge
  • From 13 days to 7 days before arrival 70% of the total stay will be charged
  • From 6 days before arrival or in case of no-show 90% of the total stay will be charged

Until arrival free cancellation due to Covid-19 if:

  • the municipality of Schladming or our apartment house has been closed off by the authorities
  • the border to or from Austria is closed, entry for vacation purposes is not possible
  • you or persons living in the same household have been tested positive for Corona (medical certificate must not be older than 48 hours) or a quarantine has not been completed at the time of arrival (official confirmation required)

This cancellation rule is only valid for online bookings with arrival date until April 30, 2022. Otherwise the Austrian hotel contract conditions apply.

Conditions of travel: According to our booking conditions, we ask for a deposit within 10 days. Please note that your reservation is only fixed after receipt of the deposit on our account.

Reisebedingungen Deutsch
general conditions of travel

General Terms and Conditions for the Hotel Industry: Austrian Hotel Contract Terms

final account: We kindly ask you to transfer the remaining amount before your arrival. Cash payment or payment with EC card are possible on site.

Short-stay supplement per night/person for stays of 3 or 4 nights.

In order to avoid any inconvenience after the holiday, we kindly ask you to leave your apartment properly and to report any damage immediately. In the event of non-notification of damage, we allow ourselves to charge for repair or additional cleaning costs.

  • Please do not store your skis and boots in the apartments. You can safely store the ski equipment in our heated ski depot.
  • Please do not take bicycles into the apartment.
  • We ask for your understanding that smoking is only allowed on the balconies in our apartments.
  • Unfortunately, we can't accommodate pets in the house.

If you have any further questions, please do not hesitate to contact us!